REFUND & RETURN POLICY
Last Updated: August 2026 • Official Customer Guarantee
1. Return Window & Eligibility Criteria
We want you to be completely satisfied with your streetwear order. We offer a 10-day return and exchange window starting from the date of package delivery.
Eligibility Requirements:
- Item must be unused, unwashed, and in original brand-new condition.
- All original garment tags, care labels, and packaging must be intact.
- Proof of purchase (order number or email invoice) is required.
2. Complimentary Size Exchange
Got the wrong size? We provide one complimentary size exchange per order. Our courier partner will execute doorstep reverse pickup and deliver your replacement size free of charge.
3. Made-To-Order Items & Defect Rule
Because all products are custom manufactured on demand per customer order, returns and refunds are accepted strictly for manufacturing defects, transit damage, or incorrect items sent.
Please inspect your package upon arrival. If you receive a damaged or incorrect piece, submit a clear unboxing photo/video within 48 hours to our support team.
4. Clearance Items & Refund Processing Time
- Sale / Clearance Items: Items purchased on clearance sales or final flash drops are non-returnable unless defective.
- Refund Timeline: Once returned items are received and pass quality inspection, approved refunds are processed within 5 to 7 business days back to the original payment method (or bank account for COD orders).
5. How to Submit a Return / Exchange Request
To initiate a return or exchange request, simply email our customer support team with your order number, reason for return, and garment photos.